Solutions
Referral management that reads and acts on every referral
From Healthlink inbox to booked appointment, without the manual triage in between.
The problem
In most Irish private hospitals and UK clinics, a referral management system is really an inbox. GP referrals arrive through Healthlink, iMedDoc, Socrates or a fax line, and then they sit. Someone has to open each one, read the clinical detail, work out priority, key it into the PMS, and only then start chasing the patient by phone. When volume spikes or a coordinator is on leave, that queue grows silently, and the referrals that need attention soonest are the hardest to spot in a stack of PDFs. The result is variable waiting times that have nothing to do with clinical urgency and everything to do with how quickly a human got to the message.
How Neutropy handles it.
Reads every referral the moment it lands
Neutropy parses each incoming referral, whether it arrives as structured Healthlink HL7, an iMedDoc message, or a scanned letter, and pulls out the specialty, reason for referral, priority and patient contact details. Personal identifiers are stripped before any clinical text reaches a model, so extraction happens without exposing PII.
Triages by clinical priority, not arrival order
Referrals are sorted by the priority the GP actually assigned (routine, urgent or suspected cancer) and surfaced to your team in that order. Nothing urgent gets buried under a week of routine follow-ups, and your coordinators see the real queue rather than a chronological list.
Writes structured data straight into your PMS
Extracted fields map cleanly into Socrates, iMedDoc and other patient management systems, so a coordinator opens a complete record instead of retyping a letter. The referral, the reason and the priority are already there, ready to book against.
Hands off cleanly when a human is needed
Anything ambiguous, incomplete or clinically sensitive is flagged for a person rather than pushed through automatically. Your team spends its time on the referrals that genuinely need judgement, not on data entry.
What it changes.
Figures below are illustrative of the direction of impact, not guaranteed results.
Days to minutes
Illustrative: referrals that used to wait days in an inbox for manual triage can be read, prioritised and queued for booking within minutes of arrival.
Every referral, same day
The goal is simple and measurable: no referral sits unread overnight, regardless of volume or who is on shift.
Less rekeying
Coordinators stop retyping GP letters into the PMS and spend that time on patients who need a real conversation.
Frequently asked questions
Neutropy reads structured Healthlink HL7 v2.4 referrals, iMedDoc and Socrates messages, and scanned or PDF letters that arrive by other channels. Structured fields are extracted deterministically; free-text clinical detail is extracted separately after personal identifiers are removed.
See it on your own referrals.
Book a short demo and we will show you how it works with the way your clinic actually runs.
Book a demo