Your clinic answers after hours.
Neutropy calls back patients from urgent ED referrals and answers evening calls.
The emergency department asked for you to be seen within 24 hours, so I have booked you into tomorrow's urgent eye clinic at 9:20.
Booked · Tomorrow 9:20
Trusted by teams at Irish hospitals and clinics
Results
- 100%of after-hours calls answered
- Same daycall-back for ED referrals
- 8 in 10booked before the morning
- 73%shorter hold times
Emergency department referrals and evening calls wait for the morning.
Neutropy writes up every call: the outcome, what the agent said and the next step.
What Neutropy does for out of hours
The patient is called back the same evening.
- ED Referrals Read At Night
- After-Hours Calls Answered
- Red Flags To On Call
- A Summary By Morning
How it works
Neutropy reads the referral, the list or the bill. It calls the patient from your clinic number, in their language. Every outcome goes back to your EHR, with an audit entry.
- Neutropy forms
- Intake, pre-op, consent and insurance forms run on Neutropy, so there is nothing to integrate.
- Your EHR, kept up to date
- Every outcome is written back to your PMS or EHR, with an audit entry.
Questions
Does the agent give clinical advice out of hours?
No. The agent applies your clinic's urgent rules only to decide where a call goes. Anyone with a symptom on your urgent list is transferred to your on-call team at once.
Which rules decide what is urgent?
Your clinicians write them, for example sudden loss of vision or a painful red eye. The agent checks each call against them and records which rule applied.