Neutropy Agent
Your balance is 120 euro, from your visit on 3 September. I can email you a secure link to pay, or set up three monthly payments.
Plan agreed · 3 × 40 euro
Trusted by teams at Irish hospitals and clinics
Results
- 1,000bill contacts answered a week
- 78%shorter hold times
- 6 in 10balances paid by link
- €3saved on every letter
One Dublin hospital gets 1,000 contacts a week about bills. Each letter costs up to €3 to send.
Neutropy writes up every call: the outcome, what the agent said and the next step.
What Neutropy does for debt collection
The agent checks the balance and explains it.
Referral, List Or Call
- Bill Calls Answered
- Emails, Not Letters
- Then A Call
- Disputes To A Person
Your EHR
How it works
Neutropy reads the referral, the list or the bill. It calls the patient from your clinic number, in their language. Every outcome goes back to your EHR, with an audit entry.
- Neutropy forms
- Intake, pre-op, consent and insurance forms run on Neutropy, so there is nothing to integrate.
- Your EHR, kept up to date
- Every outcome is written back to your PMS or EHR, with an audit entry.
Questions
Why not send a letter?
Print and postage cost up to €3 a letter, and many go unread. An email with a link to pay, then a call, costs a fraction of that.
Does the agent pressure patients to pay?
No. The agent states the balance, offers the ways to pay and accepts the answer. It calls only in the hours you set.