1) INTRODUCTION
These Terms govern the business-to-business purchase and use of Neutropy’s services (“Services”).
By ordering, accessing, or using the Services, you (“Customer”) agree to these Terms.
2) THE SERVICES
Neutropy provides an AI receptionist / customer-service assistant that may:
- answer and route calls/messages
- capture booking details and create bookings
- send messages and write updates to CRM/booking systems
- provide summaries and analytics
Features depend on your plan and configuration.
3) CUSTOMER RESPONSIBILITIES
3.1 Lawful use + notices
Customer is responsible for:
- providing appropriate privacy notices to callers/end-users;
- ensuring a lawful basis for call recording/transcription and any follow-up messages;
- complying with GDPR, Ireland’s Data Protection Act 2018, and ePrivacy rules for marketing (email/SMS/WhatsApp).
3.2 AI and call recording disclosure
Customer should ensure callers are clearly informed that:
- calls may be recorded/transcribed; and
- an AI system may be used to handle the interaction;
and should provide a route to a human where appropriate.
3.3 Accuracy and verification
Customer must verify important outputs before relying on them (pricing, medical/legal details, refunds/cancellations). AI can be wrong.
3.4 Account security
Customer must keep credentials secure and notify Neutropy of suspected compromise.
4) FEES AND PAYMENT
Fees are as agreed in your order/subscription.
Payments are processed by Stripe.
Late payments may result in suspension of Services.
5) DATA PROTECTION
Where Neutropy processes personal data on Customer’s behalf, the Neutropy Data Processing Agreement (DPA) applies and is incorporated by reference: https://neutropy.ai/data-processing
Neutropy’s Sub-Processors List is published at: https://neutropy.ai/sub-processors
6) ACCEPTABLE USE
Customer must not:
- use the Services for unlawful purposes;
- attempt to reverse engineer or abuse the platform;
- upload malicious code or content;
- use the Services to violate privacy or marketing rules (spam).
7) INTELLECTUAL PROPERTY
Neutropy retains all rights in the Services, software, and documentation.
Customer retains rights in its own content and data provided to Neutropy.
8) CONFIDENTIALITY
Each party must keep the other party’s confidential information confidential and use it only to perform under these Terms.
9) WARRANTIES AND DISCLAIMERS
Neutropy will provide the Services with reasonable care and skill.
Except as stated, the Services are provided “as is” and “as available”.
Neutropy does not warrant uninterrupted operation or error-free AI output.
10) LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Neutropy is not liable for indirect or consequential losses.
- Neutropy’s total liability in any 12-month period is limited to the fees paid by Customer to Neutropy in that period.
Nothing limits liability for death/personal injury caused by negligence, fraud, or other liabilities that cannot be excluded by law.
11) TERM AND TERMINATION
These Terms continue for the subscription term.
Either party may terminate for material breach not cured within 30 days of notice.
On termination, data handling follows the DPA.
12) CHANGES
Neutropy may update these Terms. Material changes will be notified via the dashboard or email. Continued use after the effective date means acceptance.
13) GOVERNING LAW
These Terms are governed by Irish law. Courts of Ireland have exclusive jurisdiction, unless otherwise required by law.