Hire an AI Employee to cut your patient
scheduling time to minutes from days.
- HIPAACompliant
- GDPRCompliant
- EU AI ActReady
- ISO 27001In progress
- HL7®FHIR®: healthcare interoperability standard
How Neutropy schedules patients in minutes, not days
It reads the referral
GP referral letters, email, scanned PDFs. PII stripped before the model sees a thing.
It calls the patient
From your clinic's number, in the patient's language. Schedules, reschedules, or warm-transfers in real time.
"Lovely, thanks for picking up. Just to let you know, I'm an AI assistant here at Charter Medical helping with scheduling, and this call may be recorded. Am I speaking with Luke?"
It schedules into your EHR
Natural language scheduling, written straight to Epic. Every action logged.
A referral lands in the inbox.
Then it waits.
It waits to be read. It waits to be triaged. It waits in the scheduling backlog while your admin team works through the round of calls. By the time anyone reaches the patient, weeks have gone.
And here's the waste: most of those calls are routine. Verify, check the diary, schedule, confirm. The handful that genuinely need a person are stuck in the queue behind them.
Our AI agents take the routine calls. Your team takes the ones that matter. They read the referral, call the patient, and schedule straight into your own systems. In seconds, not weeks.
Verifies insurance, in the same call.
"That's great, thanks. Do you have private health insurance at the moment?"
"Lovely, who's your provider?"
"Good stuff. And do you have your policy number there by any chance?"
Insurance, verified before the appointment. The agent asks for provider and policy number naturally, validates the cover against the consultant's panel, and writes it to the appointment record before hanging up. No portal logins, no manual rekeying.
Speaks the patient's language, mid-call.
"Dzień dobry, dzwonię z Charter Medical. Czy rozmawiam z panem Łukaszem?"
"Good morning, I'm calling from Charter Medical. Am I speaking with Luke?"
"Bună ziua, vă sun de la Charter Medical..."
"Доброго дня, телефоную з Charter Medical..."
One in five people in Ireland were born abroad. Polish, Romanian, Portuguese, Ukrainian, Lithuanian, Spanish, Hindi, Arabic, and more. Detected from the first sentence and switched mid-call if the patient does.
Secure by design.
Identity first. Confirms it's really them before disclosing anything. Edge cases route to your team, not the patient.
It knows who answered. If a partner, child, or carer picks up, it never discloses referral details and ends the call safely.
Recents
EditIt handles the real world. Voicemail, household pickups, hang-ups, dead air. It keeps trying until the right person picks up.
Your brand, not ours. Calls come from your number and the agent speaks as your clinic. The patient never sees Neutropy.
Integrates with your EHR.
Neutropy plugs into the systems your clinic already runs on, so your AI employees work inside the existing workflow without a single new login.
Epic
Enterprise EHR for hospitals and integrated networks.
Oracle Health
Formerly Cerner. Clinical and operational platform.
MEDITECH
Electronic health records across acute and ambulatory care.
Altera
Digital health solutions for clinical care.
Athenahealth
Cloud-based EHR and practice management network.
Allscripts
EHR and practice management for ambulatory care.
Veradigm
Health data and analytics platform.
MEDHOST
Healthcare facility and operations software.
Built secure. Built fast. Built for healthcare.
Founders and operators who've lived the scheduling problem from inside Irish private healthcare.
Frequently asked questions
Neutropy handles scheduling and administration only. It does not give medical advice or make clinical decisions. A defined set of situations always ends the automated call and transfers the patient to your staff: distress or confusion, a clinical question, a failed identity check, or a request for a person. Every call and booking is logged and available for review.
Yes. The agent states that it is an AI at the start of every call, as the EU AI Act requires. The patient can ask for a member of staff at any point in the call.
All data is stored and processed in the European Union, under a Data Processing Agreement with each clinic. Names, PPS numbers, IHI, phone numbers and addresses are removed from clinical text before any AI model reads it. Every action the AI takes is written to an audit trail.
The call is transferred to your staff, with a short summary of the reason. Your clinic sets the escalation rules. Neutropy handles the routine volume, and your team handles the exceptions.