NeutropyBook a walkthroughNeutropy Waiting List Validation
A waiting list that shows who is really waiting.
Neutropy calls every patient on your waiting list, verifies who they are, confirms whether they still need to be seen and records a clear outcome. Patients who are ready are offered a slot on the same call.
Neutropy Waiting List Validation
The agents that work for your team
Validation agent
Calls every patient on the list, verifies them and confirms whether they still need to be seen.
Overseen by your admin team
Outcome agent
Writes a clear outcome for every patient back to your waiting list.
Overseen by your waiting list manager
Booking agent
Offers a slot on the same call to patients who are ready.
Overseen by your admin team
How every agent does the work
Step 1
Reads the referral and the record
The agent reads the referral and the patient's record in your system, extracts what matters and flags what is missing. Identifiers are removed before any AI model reads clinical text.
A waiting list you can trust.
An inflated list hides who is really waiting and keeps slots from the patients who need them.
Validation letters go unanswered
Every patient is called
Validation happens once a year
Validation runs all the time
Removals have no recorded reason
Every patient has a recorded outcome
“Hello, I'm calling from the clinic to check that you still need your appointment with the orthopaedic team.”
Built from the patient’s own record, in words your clinic approves.
Neutropy Waiting List Validation
The whole list is called, not a sample. A conversation reaches patients who ignore letters.
Each call ends in a defined status that is written back to your waiting list, ready for your team to review.
A patient who still needs to be seen and is ready can be offered a slot on the same call.
Each patient shows the full history of validation calls and outcomes.
NeutropyPatients
Validation journey
Brid WalshSAMPLE
Age 67 · On the list 14 months · Orthopaedics · Waiting list
- Added to validation run09:00
- Orthopaedic waiting list, over 12 months
- Validation callNeutropy10:12
- Identity verified: name, date of birth, address, phone
- Still needs the appointmentNeutropy10:14
- Patient confirmed the knee pain continues
- Available at short notice
- Outcome recordedNeutropy10:14
- Status: still waiting, available
- Written to your waiting listNeutropy10:14
- Outcome and call summary saved
- Slot offered and bookedNeutropy10:15
- Mon 20 Oct, 09:40, Orthopaedic clinic
Patient data,
protected by design
Neutropy is built for health data from day one. Identifiers are removed before any AI model reads clinical text, and every call and booking is logged.
- GDPR compliant
- EU AI Act ready
- Data stored and processed in the EU
- ISO 27001 certification in progress
Questions
Still waiting, no longer needed, treated elsewhere, or could not be reached after repeated attempts. Each outcome is written back to your waiting list with the date and the call record.
See it with your own referrals.A 15-minute walkthrough for your waiting list validation team.
Book a walkthrough