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Neutropy Referral Management

Every referral read, triaged and booked.

Neutropy reads each GP referral the moment it arrives, orders it by the priority the GP gave, calls the patient and books them in. Before the visit, each patient gets a reminder built from their own record.

See it for your referral management service

A 15-minute walkthrough. We reply within one working day.

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Where referrals lose time

Referrals that wait to be read

Referrals arrive through Healthlink, email and post, and sit in an inbox until someone has time to open them.

Urgent work behind routine work

In a busy inbox, urgent referrals wait in arrival order. Priority depends on who opened what, and when.

Incomplete referrals

A referral with no phone number or no reason for referral is found days later, when someone tries to act on it.

Neutropy Referral Management

Every referral is read when it arrives. No referral waits in the inbox overnight, whatever the volume or whoever is on shift.

The patient is called, offered slots from your diary and booked, usually within minutes of the referral arriving.

The referral model extracts every field and flags anomalies at once: missing contact details, no reason for referral, an unclear priority. Your team fixes them before they delay the patient.

Each referral shows its full journey, from arrival to booked slot, with every call and outcome on the record.

Referrals

Referral journey

SM

Sean MurphySAMPLE

Age 52 · Cardiology referral · Referral inbox

  1. Referral received09:02
    • Healthlink message into the referral inbox
  2. Referral read09:02
    • Extracted: specialty, reason, priority, contact details
    • Priority set by the GP: Urgent
    • Anomaly flagged: no mobile number
    • Identifiers removed before any AI model reads the text
  3. Missing phone number flagged09:03
    • Sent to your team to confirm with the GP
  4. Patient called10:41
    • Identity verified: name, date of birth, address, phone
    • Three slots offered
  5. Appointment booked10:43
    • Wed 8 Oct, 11:15, Cardiology clinic
  6. Written to your system10:43
    • Booking and call summary saved

Patient data,
protected by design

Neutropy is built for health data from day one. Identifiers are removed before any AI model reads clinical text, and every call and booking is logged.

  • GDPR compliant
  • EU AI Act ready
  • Data stored and processed in the EU
  • ISO 27001 certification in progress
Visit the Trust center

Questions

Structured Healthlink referrals, and letters that arrive as PDF or scan. Identifiers are removed before any AI model reads clinical text.

See it with your own referrals.A 15-minute walkthrough for your referral management team.

Book a walkthrough